Cubicall Return Policy
For terms of sales and warranty, please review our Sale Terms and Conditions here.
Custom orders, Special orders are NON-RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made-to-order processes involved.
International Orders are NON-RETURNABLE. Cubicall makes every effort to make sure you are completely satisfied with your order.
All returns and refunds are subject to final approval from Cubicall Customer Service Department. A 25% restocking fee will apply.
Items with Free Shipping: Returns on items that included ‘Free Shipping’ will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) to you & restocking fees will still apply. ‘Free Shipping’ will no longer apply once the item is returned. You will be responsible for the return shipping charges.
Damage in Shipping: Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 24 hours to our Customer Service Department during normal customer service hours. We require photos of the damaged item, as well as photos of the Crate/ Palette the damaged item was shipped in. Please email us images immediately. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.
IMPORTANT: Please keep original shipping containers and packaging, palette of your Cubicall(s) was received in, as they are needed for inspection. Custom Orders & Close Out Items: Customized and Custom-Made items cannot be returned. These are orders by which the customer chooses the color design, frame, any and all Cubicall pieces , logo/personalized products etc and all types of fuel(s). Cubicall LLC. will make a fair attempt to offer alternatives that address your concern. Items marked Close Out are not returnable – they are first quality but are no longer manufactured or stocked at Cubicall LLC. Close out and sale items are not returnable or exchangeable.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free S&H promotion, the eligible refund amount will be the purchase price minus our shipping cost.
Claims will not be made on items improperly or insecurely palletized. Credit will be issued when we receive the returned item in good condition at the warehouse.